Frequently Asked Questions
Choosing the right cleaning service is an important decision. Your home is one of your biggest investments, and you deserve a team that treats it with care, professionalism, and attention to detail.
Below are answers to some of the most common questions we receive. If you need more information, call us at (314) 288-0659!
The #1 Question: How much will it cost to clean my home?
Pricing depends on the size of your home and the level of cleaning needed (routine maintenance or deep cleaning). You can get an instant price online or call us at (314) 288-0659. Every home is unique, and our pricing reflects the time, expertise, and high-quality cleaning solutions we bring to make your space shine. Learn More about how much a cleaning service should cost!
Pricing & Services
What’s the difference between routine cleaning and deep cleaning?
- Routine Cleaning – Focuses on general upkeep like dusting, vacuuming, and surface cleaning.
- Deep Cleaning – A more thorough service that includes removing built-up grime, soap scum, and dirt from hard-to-reach areas. It also includes wet washing baseboards, window sills, and cabinets.
Want a fresh start? We recommend starting with a deep clean before moving to routine maintenance!
Pets & Your Cleaning Visit
What should I do with my pets during a cleaning?
Our team is pet-friendly! As long as your pets are comfortable with people in the home, they can stick to their normal routine. If they’re nervous around new visitors, you might consider crating them or keeping them in a separate room for their comfort.
Cleaning Products & Equipment
Do I need to provide any cleaning supplies?
Nope! We bring everything needed to clean your home from top to bottom. Our eco-friendly, non-toxic cleaning products are safe for wood, granite, tile, and most other surfaces.
Can you use my cleaning supplies?
For safety and consistency, we use only our professional-grade, eco-friendly cleaning solutions. We bring:
- Sanitized cleaning tools & laundered cloths for each home
- Fresh mop heads—never reused between houses
- HEPA-filtration vacuums to improve air quality
However, if you’d like us to use your vacuum, we’re happy to do so if you waive liability for any damage to the vacuum or your home.
Scheduling & Appointments
- Weekly cleanings are quicker since we maintain your home regularly.
- Monthly cleanings take longer since there’s more buildup between visits.
- First-Morning Arrival Window (8:30-9:30 AM) – Guaranteed for an additional $25.
- Standard Arrival Window (10 AM – 2 PM) – Your start time depends on when your technician finishes their first appointment
- Track your preferred technician and try to match them with your home.
- Offer higher consistency for weekly and bi-weekly clients.
- Keep notes and photos for every visit to ensure seamless service.
Preparing for Your Cleaning
- Put away general clutter so we can clean surfaces more effectively.
- Pick up clothing, toys, and personal items so we can clean floors thoroughly.
- Secure valuables or let us know if there are areas you’d like us to avoid.
Safety & Security
Are my valuables safe during house cleaning visits?
Yes! Our professional cleaning technicians are highly trained, background-checked, and fully insured. We also offer industry-leading pay and benefits, ensuring we attract top talent and maintain a trustworthy, happy team.
If you have delicate or sentimental items, we recommend storing them securely or letting us know which areas to avoid.
How do I know I can trust your team?
House cleaning is a professional career, and we take hiring seriously.
- Extensive background checks
- Drug screenings
- Ongoing training & certifications
Better Life Home has been awarded a Top Workplace Award for our outstanding company culture, meaning we hire and retain the best!
Are you licensed, bonded, and insured?
Yes. Better Life Home is licensed, bonded, and insured. We also carry Workman’s Compensation insurance. Please feel free to request copies when you are booking your cleaning service or a Certificate of Insurance can also be provided upon request.
Payment
How does payment work?
- Secure credit card payments only—no cash or checks.
- Your card will be pre-authorized the day before service.
- Payment is processed the day after your home is cleaned.
Do I need to tip my cleaning technician?
Tipping is never expected but always appreciated! After your cleaning, you’ll have the option to leave a tip if your technician did an outstanding job.
What is the pre-authorization process?
Starting November 24, 2024, we will pre-authorize your card the day before service to ensure smooth scheduling.
- This is not a charge—it’s a temporary hold.
- Your payment is processed only after your cleaning is completed.
Have questions? Call us at (314) 288-0659!
Pre-Authorization
What is the new pre-authorization process?
Starting November 24, 2024, we will pre-authorize your credit or debit card at noon the day before your scheduled cleaning service.
How does this affect my service?
There is no impact on your cleaning service. You’ll simply notice the pre-authorization hold on your account starting the day before service.
Do I need to do anything because of this change in billing?
No action is required on your part. This pre-authorization is a minor update to our billing process.
What if my card cannot be pre-authorized?
If the pre-authorization does not go through, our office will reach out using your contact information on file. If we’re unable to update your payment information, we may need to skip your scheduled cleaning.
Why is Better Life Maids making this change?
This small adjustment helps us keep our scheduling more predictable, ensuring timely service for all our clients.
Is the pre-authorization a charge? When will I be actually charged for the service?
The pre-authorization is not an actual charge but a temporary hold to ensure funds are available. The actual charge will be processed after your cleaning service is completed.
What happens if I need to cancel or reschedule my service after the pre-authorization?
If you cancel or reschedule before the service, the pre-authorization hold will be released according to your bank’s policies, typically within a few business days.
Will there be any additional fees or charges because of this change?
No, there are no additional fees or charges associated with this update. It’s simply a minor adjustment in the timing of the pre-authorization.
No Contracts, Just Great Service
Do I need to sign a contract for house cleaning services?
No contracts, no commitments! You can cancel or modify your service anytime.